Sendbird
In-app chat, voice and AI agent platform for customer conversations
About Sendbird
Sendbird provides APIs and SDKs for in-app chat, messaging and calls, and has added an AI agent platform for automating customer service conversations. Companies embed it in apps and websites to support users, with moderation and analytics tools.
Common use cases
- Customer support automation
- In-app marketplace chat
- Telehealth messaging
- User moderation
Products and services
Chat API and SDKs
In-app messaging for mobile and web
AI Agent platform
Customer service agents over chat and voice
Calls
In-app voice and video
Key features
- Chat SDKs
- AI customer agents
- Message moderation
- Analytics
- Omnichannel support
- Enterprise security controls
Integrations
- Salesforce
- Zendesk
- Slack
- Twilio
- Shopify
Sendbird alternatives
- STStream
TwilioCommunications APIs and customer data platform
- PUPubNub
- INIntercom
FAQs
What does it offer?
Chat and calling APIs plus AI agents for customer conversations.
How is it priced?
Plans combine subscription and usage, with custom enterprise quotes.
Who uses it?
App and marketplace operators needing embedded messaging or automated support.
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