Freshworks (IN)
Customer service, IT service and CRM software with built-in AI
About Freshworks (IN)
Freshworks sells cloud software for customer support, IT service management, sales and marketing. Its Freddy AI features provide automated agents and assistance across those products.
Common use cases
- Customer support automation
- IT service desk
- Sales pipeline management
Products and services
Freshdesk
Customer support software.
Freshservice
IT service management.
Freshsales
CRM.
Freddy AI
AI agents and assistants across products.
Key features
- Support ticketing
- ITSM
- CRM
- AI agents
- Workflow automation
- Analytics
Integrations
- Slack
- Microsoft Teams
- Salesforce
- Jira
- Zoom
Freshworks (IN) alternatives
FAQs
What does Freshworks sell?
Customer support, ITSM and CRM software.
Does it include AI?
Yes, via Freddy AI.
How is it priced?
Tiered subscriptions.
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