Level AI
Conversation intelligence and AI agents for contact centers
About Level AI
Level AI provides AI for customer experience teams, including automated quality scoring, agent assist, virtual agents and conversation analytics. It serves contact centers in financial services, healthcare, retail and insurance.
Common use cases
- Contact center QA
- Agent coaching
- Voice automation
- Customer insights
Products and services
Auto-QA
Automated scoring of customer interactions
Agent Assist
Real-time guidance for agents
AI Virtual Agents
Voice and chat automation
Voice of the Customer
Analytics on conversation themes
Key features
- Automated QA
- Agent assist
- Virtual agents
- Conversation analytics
- Coaching
- CSAT prediction
Integrations
- Salesforce
- Zendesk
- Genesys
- Five9
- NICE
Level AI alternatives
FAQs
Who is it for?
Customer service organizations and BPOs.
What does it automate?
Quality assurance, agent support and virtual agent interactions.
Is it being acquired?
Five9 has announced an agreement to acquire it; check current status.
Work at Level AI? Request updates to this profile. Update this profile
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