Omilia
Conversational AI and voice automation for contact centers
About Omilia
Omilia builds conversational AI for voice and digital customer service, including speech recognition, natural language understanding and virtual assistants. It serves large enterprises, particularly banks, insurers and telecoms.
Common use cases
- Voice self-service
- Authentication by voice
- Call routing
- Customer support automation
Products and services
Omilia Cloud Platform
Platform for building and running conversational AI applications.
Voice Virtual Assistants
Self-service voice agents for contact centers.
Omilia Conversational Analytics
Analysis of customer interaction data.
Key features
- Speech recognition
- Natural language understanding
- Voice biometrics
- Omnichannel assistants
- Conversation analytics
- Cloud and private deployment
Integrations
- Genesys
- Avaya
- Cisco
- Microsoft Azure
- AWS
Omilia alternatives
FAQs
What does Omilia provide?
Conversational AI products and services for voice and digital contact center automation.
Is it a consulting firm?
No, it sells software and associated services; the hint listing it as consulting is inaccurate.
Who is it for?
Large enterprises with high-volume customer service operations.
Work at Omilia? Request updates to this profile. Update this profile
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