Serval
AI-native IT service management and access automation
About Serval
Serval is a San Francisco company offering an AI-native service management platform that automates employee requests, onboarding, just-in-time access and IT workflows. It includes agents that resolve tickets and draft remediations, plus asset management.
Common use cases
- Employee request automation
- Access provisioning
- IT service management
Products and services
Catalyst
Builds workflows from natural-language prompts
Help Desk Agent
Resolves requests
Access Management
Just-in-time access
Service Management
Requests, incidents and changes
Asset management
HAM, SAM and CMDB
Key features
- Prompt-built workflows
- Help desk agents
- Just-in-time access
- ITSM sync
- Asset management
- Self-healing knowledge
Integrations
- Microsoft Teams
- Microsoft Entra
- Kandji
- Slack
Serval alternatives
ServiceNowCloud workflow platform for IT, employee, customer and business processes
- MOMoveworks
- AJAtlassian Jira Service Management
- ZEZendesk
FAQs
Does it replace ITSM?
It can sync with existing ITSMs or run on top of them.
Which integrations?
Teams, Entra, Kandji and Slack among others.
Where based?
San Francisco.
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