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AI ConnectExplore the 2027 portfolio

AI Platforms

Plain

B2B customer support platform combining AI agents and a shared inbox

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About Plain

Plain offers a support platform for B2B teams with an autonomous Customer Agent, a Sidekick assistant for staff and workflow automation. It supports Slack, Teams, email, Discord and in-product chat.

Common use cases

  • B2B support
  • Ticket deflection
  • In-app help

Products and services

Customer Agent

Autonomous replies.

Sidekick Agent

Assists staff.

Workflow Automation

Rules and routing.

Insights

Analytics.

Key features

  • AI support agents
  • Shared inbox
  • Workflow automation
  • Headless support
  • Broadcasts

Integrations

  • Slack
  • Microsoft Teams
  • Discord
  • Email

Plain alternatives

  • Zendesk
  • Intercom
  • Pylon
  • Front

FAQs

Which channels?

Slack, Teams, email, Discord and in-product chat.

Has AI?

Yes, autonomous and assistant agents.

Pricing?

Subscription.

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